TERMS OF SALE
Cheque or Postal Orders: We accept cheques or postal orders made payable to The Bressingham Gardens with your order. We will only bank your cheque on the day of dispatch.Credit Card: We accept payment by MasterCard, Barclaycard, Visa, Switch, Delta and Maestro. (we do NOT accept American Express). We will only charge your credit card for the items sent on the day of dispatch.Order AcknowledgmentIf you would like an acknowlesdgement of your order, please let us have your e-mail address or include a stamped addressed envelop.
Despatch of bulbs and plants will commence by mid-september dependent upon the weather conditions, and will continue until to around the end of November.
Orders can be collected by prior arrangement. Please let us know your telephone number so that we may call you when it's ready.
Why not visit the gardens and collect your order at the same time?
We reserve the right to supply open ground divisions in the event of shortages in pot grown plants.
Postage & Packing.
As a contribution towards postage and packing, we charge for:
1.England, Wales, Southern Scotland an The Netherlands £ 5.95
2. Isle of Wight and Scottish Highlands £ 13.95
3. Scottish Isles £ 19.95
Not longer able to export to Northern Ireland, Channel Isles and other EU countries, please contact!
We handle additional orders as new order. The placing of an order implies acceptance of the terms of sale.
Prices quoted in this catalogue and on our website supersede all those given in previous catalogues. The prices are valid for sales to customers in Great Britain, Northern Ireland and the Channel Islands only. Value added tax at the current rate is included in prices where applicable.
The varieties can only be delivered in quantities, or multiple quantities as stated on our website.
All varieties are guaranteed true to variety and colour and are separately bagged and labelled.
We pay as much attention as possible to the execution of your much appreciated order. Should there, in spite of our care, be any goods damaged in transit or found to be short-packed on delivery, please let us know within seven working days and we will replace
or refund depending on stock availability. Our responsibility will be limited to the value of the products.
Unavailable Plants and Bulbs
Because some of our range are varieties that are not generally offered, our stocks are sometimes limited. If a variety is not available
on despatch, we will only include a substitute if you have elected to do so. Otherwise we will give credit on your account if paying by cheque or postal order. If paying by credit card you will not be charged for the missing item(s).
We reserve the right to cancel any order at any time.
Catalogue and website illustrations.
We illustrate items as accurately as possible, but it's sometimes a little difficult to reproduce exactly nature's more delicate shades. Please note that the variations in colour can occur through growing in different soil types or locations.
VAN TUBERGEN/BRESSINGHAM GARDENS PRIVACY STATEMENT
This Policy explains when and why we collect personal information about people who visit our website and order with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to email@example.com or by writing to Bressingham Gardens, Diss, IP22 2AB Norfolk.
How do we collect information from you?
We collect data to operate effectively and provide you with the best experience on our website. You provide some of this data directly, such as when you make a purchase or when you register to receive our catalogue. We get some of it by recording how you interact with our website by, for example, using technologies like cookies.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages you accessed and when. If you purchase a plant or product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
How is your information used?
We may use your information to:
• Process orders that you have submitted
• To carry out our obligations arising from any contracts entered into by you and us
• Send you communications which you have requested and that may be of interest to you. These may include information about offers, catalogues, new additions to our range, promotions of our associated companies goods and services
We review our retention periods for personal information on a regular basis. We hold some types of information to fulfil our contract with you (for example the guarantees we offer across hardy plants and bulbs). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who do we share you personal data with?
Third Party Service Providers & Suppliers working on our behalf: We may pass your information to our trusted third party service providers, suppliers (Van Tubergen Netherlands), agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. For example, to send you emails or catalogues, to deliver the products and plants you have ordered from us, fraud management and so on.
However, when we use third party service providers & suppliers;
• We disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to use your data for an exact purpose whilst keeping your information protected and secure at all times.
• We will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
To help improve your experience of our website, we currently use the following companies who will process your personal data as part of their contracts with us:
• •NetAffairs - Netherlands
• •Van Tubergen Netherlands
Your marketing choices
We will not contact you for marketing purposes by email unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time contacting us by email: firstname.lastname@example.org
How you can access and update your information
The accuracy of your information is important to us. If you would like to change your details at any point, please contact us by email@example.com
You have the right to ask for a copy of the information Bressingham Gardens / Van Tubergen UK hold about you free of charge. To request this, please email firstname.lastname@example.org
We reserve the right to charge an administrative fee for further copies of the same information or when a request is manifestly unfounded or excessive, particularly if it is repetitive.
You have the right to ask us to delete all information held on you by Bressingham Gardens / Van Tubergen UK
To request this, please email email@example.com. Please note - if you need to redeem a guarantee or request a refund after making this request, you must be able to provide your order number and details or the plants or products purchased.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 128 Bit encryption software on SSL. (HTTPS) When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer or in the address bar on Google Chrome.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our system servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may also use your personal information to detect and reduce fraud and credit risk.
Use of 'cookies'
It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated on 10th August 2018
Obviously, if you place an order with us, we're going to need to know something about you: your name, address, credit card number and expiry date. We couldn't do without it. We'll also ask you for a telephone number so you can sort out when you want us to deliver. If you have any questions about anything or you would like to know more, please write to firstname.lastname@example.orgJason Bloom
Van Tubergen UK
Norfolk IP22 2AB
Tel -:01379 688282